Terms and Conditions
1. General Provisions
2. Subject Matter
3. Place of Delivery
4. Placing Orders, Concluding Contracts
5. Price
6. Payment, Packing Charges, Shipping of Goods
7. Delivery Time
8. Delivery Terms, Postage
9. Warranty, Service
10. Protection of Personal Information
11. Final Stipulations
1. General Provisions
a) By placing the order the Buyer hereby accepts the Terms and Conditions of the Seller for the delivery of goods. These Terms and Conditions, which are binding for both parties, govern the contractual relationship between the Buyer and the Seller, unless it is stated otherwise in this contract. The Terms and Conditions define and specify the rights and the obligations of the Company PRO-CARBON, s.r.o. (the Seller) and the Customer (the Buyer), and in their wording form the content of the contract (of Delivery of Goods), or more precisely an integral part thereof.
b) Unless the parties concluded a permanent purchase contract in writing, the Seller shall deliver the goods on the basis of an online order and customer’s specifications (for orders placed via online post) through the form available on the website of the internet shop.
2. Subject Matter
The Subject Matter of the contract only refers to the items specifically stated in the purchase contract – order (hereinafter only Goods). The weight, dimensions, price and any other details stated in www.pro-carbon.com, catalogues, leaflets and other printed material are considered as not binding, unless it was explicitly stipulated otherwise in the contract. The Company PRO-CARBON, s.r.o. (hereinafter only the Seller) undertakes to deliver goods (without any defects) in accordance with the specifications or features typical for this sort of goods.
3. Place of Delivery
The place of delivery shall be the Seller’s store PRO-CARBON, s.r.o., Loučská 503, 751 31 Lipník nad Bečvou. When collecting the goods in person, the Buyer shall present a proof of payment (document) for the goods at the Seller’s store (collection point). When a person other than the Buyer collects the goods, the collecting person shall present a proof of delegation of the Buyer’s powers.
4. Placing Orders, Concluding Contracts
a) The Online order is valid only when all the required details have been filled in. The order also serves as the draft of a contract. To conclude the purchase contract a formal confirmation of the order by the Seller is not required, the contract itself arises on grounds of the delivery of the goods. The Seller may request in some individual, particularly costly cases the conclusion of the contract based on the order confirmation.
b) The Seller is entitled, depending on the type of the transaction (quantity of goods, price level, transportation costs, distance etc.), to request the Buyer to confirm the order in an appropriate manner, e.g. via phone or in writing. Provided the Buyer refuses to confirm such order in the required manner, the order is considered invalid.
c) In case of a general (framework) contract concluded among the parties, the online order specifies the contract and its integral parts.
The customers that sign such a purchase contract may take advantage of the benefits from the supplier agreed on in such contract.
5. Price
The prices are valid at the moment of placing the order www.pro-carbon.com. The Seller is not liable for any printed errors and has the right to adjust prices, in case of changes in exchange rates, a significant inflation rise or when the suppliers’ terms and conditions change at the manufacturers and other suppliers of the goods. The purchase price is considered as settled when the total amount for a particular part of the delivery is credited to the Seller’s account or paid in cash at the Seller’s check out. The Seller holds the property rights to goods until the full payment of the purchase price has been made.
The invoice issued on the basis of a purchase contract between the Seller and the Buyer also serves as a tax document. The collection of the goods is possible only after their payment.
The shipping charges are added to the price of goods.
Under the contract, when selling goods the delivery date is considered to be the date of taxable supply, in any other cases it is the day of collection of the goods or their payment day, whichever occurs first unless provided otherwise by the law.
Provided the Seller is not obliged to deliver the goods to a specific place in compliance with the contract, the delivery is handed over the first delivery provider to be carried out, if the Seller’s dispatching has been agreed upon in the contract.
Packing charges CZK150 per 1 parcel.
Price for an extra large parcel shall be agreed upon after the volumetric measurement of the parcel before the order is completed.
6. Payment, Packing charges, Shipping of Goods
The Buyer shall settle the full price of the order as follows:
7. Delivery Time
The delivery period starts at the date of a binding order placement provided the customer has given all the details. Provided the goods are in stock, the Seller shall dispatch them and hand them over to the delivery provider within 2 working days. The delivery period shall be reasonably extended if the delay is caused by force majeure or the circumstances which the Seller has not given rise to.
Most of the goods are in stock. If the Buyer requires an order confirmation, the Seller is obliged to do so in writing. In case, the goods are not in stock or it shall not be possible to hand it over to the delivery provider within 3 days, the Seller shall inform the Buyer about the expected delivery date. The delivery period shall be considered as fulfilled in time if the goods are ready at the place of fulfillment to be collected at the latest on the last day of an agreed or subsequently agreed delivery period. Provided the Seller is not able to hand over the goods to the customer (the first delivery provider), then without any undue delay all financial means invested by the customer in the current order/purchase contract shall be returned to the customer’s account unless the parties agree otherwise.
Warehouse opening hours: from Monday to Friday from 8:00 am to 14:00 pm excluding public holiday and weekends.
8. Delivery Terms, Postage
The delivery time is up to 3 working days from the goods handover to the delivery provider. Then the Buyer shall properly take over the goods, check the integrity of the packing, the number of parcels and in case of any defects/flaws immediately inform the delivery provider. The invoice and tax documents are included in the parcel.
The delivery provider shall hand over the goods in customer’s own hands or behind the first lockable door. Any other manipulation depends on individual agreement between the customer and the delivery provider.
When finding that the consignment is damaged as a result of shipping, the Buyer is obliged to check the condition of the goods at the takeover and may at his/her own discretion refuse it. Then the Buyer shall inform the Seller of this.
9. Warranty, Service
The warranty period starts on the day of the goods handover to the Buyer. The Seller provides a warranty in terms of quality and a complete delivery. The goods are delivered with a 24-month warranty. If the Buyer finds any defects at the takeover of the goods, he/she shall without any undue delay, 3 days from the takeover at the latest, inform of this in writing.
Claim (Complaint) sheet has to contain the delivery date of the goods, product name, quantity, defect description and a proposed solution to the claim. The Seller is obliged to respond to the claim within 15 days from its delivery.
10. Protection of Personal information
The company PRO-CARBON, s.r.o. does not gather any personal information that would identify a specifics person, excluding cases when the person is willing to provide the information voluntarily. Such information can be obtained when the person wants to register in order to use company PRO-CARBO, s.r.o. server services, takes part in surveys, votes etc. Any personal information identifying a specific person shall not be handed over or sold to a third party, excluding the case when the user is informed of this when the details is being collected.
The company PRO-CARBON, s.r.o. reserves the right to carry out analyses on users’ activities on its Internet website. Among these analyses, for example belongs the statistic count of visits (without identification). We would like to draw users’ attention to the fact that the information they provide voluntarily on Internet forums or any other automatically generated websites may be used by third parties. Such processing of personal information is beyond any control and our company PRO-CARBON, s.r.o. cannot be held liable for this.
Users should be aware of the fact that some information on users may be automatically collected in terms of standard operation of our server (e.g. user’s IP address) and also when using cookies (small text files, which are stored on user’s computer, which enable the server to recognize a user that has already visited the website and then it keeps track of his/her activities e.g. in order to adjust design and content or to create more effective advertising campaigns). Cookies are programs that do not cause any damage to user’s computer. Most browsers offer the option not to accept the cookies – however the e-shop will not work properly without allowed cookies.
11. Final Stipulations
These Terms and Conditions are valid in the wording stated on the Seller’s website as of the day when the online order has been placed, unless the parties agree otherwise in writing. By making an order the customer concludes a contract which follows the applicable EU law. The order is completed by performing the selected payment. When a permanent contractual relationship is concluded (general (framework) contract is agreed to in writing) the Buyer has the right to withdraw from the contract provided there is a significant change in the Terms and Conditions at the time of its signing. Provided the Buyer still sends an order after the day the change has been made, it is assumed that he/she agrees with the change. The withdrawal from the contract becomes effective as of the moment of its delivery to the Seller, however, it does not apply to the consignment that has already been handed over to the delivery provider. By placing an online order, the Buyer without any reservations accepts all stipulations of the Terms and Conditions in the wording valid on the day of placing the order as well as agrees with the total price of ordered goods on the day of placing the order (including the dispatch and delivery cost) stated on the price list on the website unless in a particular case provably agreed otherwise. A placed order (a purchase contract draft) is irrevocably binding for the Buyer throughout the period set for the delivery of goods. In compliance with the law, as amended, the parties hereby agree that their rights and obligations shall be governed by the Commercial Code of the country of the Seller, unless explicitly stated otherwise in the Terms and Conditions. Disputes arising in connection with the performance of the contract will be resolved by the competent court in the city of Přerov, Czech republic.
The company PRO-CARBON, s.r.o. products are designed specifically for sport and are not be used on the public roads.
In any other cases this contract follows the stipulations of the applicable law in the country of the Seller.
Enjoy the shopping!
PRO-CARBON, s.r.o. company team